Terms of Service

These Terms of Service (the "Terms") are a binding agreement between Andrew ("Andrew", "we", "us" or "our") and the person or company using our website at agentandrew.ai (the "Website") and our AI operating partner platform (the "Platform"). By creating an account, submitting an application to the private beta, or otherwise using the Platform, you agree to these Terms.

If you are using the Platform on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and references to "you" mean both you and that entity.

Andrew is an AI-native operating partner for venture-backed founders. It organizes your books, cap table, fundraising, hiring and customer operations, drafts communications and briefs, and can take actions on your behalf when you approve them. Andrew is a software tool. It is not a bank, broker-dealer, investment adviser, accountant, tax preparer or law firm.

The Platform is currently offered as a private, invite-only beta. Access is granted at our discretion and may be limited, changed or discontinued at any time. During the beta, features may be added, removed, throttled or reset without notice, and the service may experience outages, errors or data loss more frequently than in a general availability product.

You agree to give us reasonable feedback on your experience during the beta, and you acknowledge that the Platform is provided "as is" and without service-level commitments while in beta.

To use the Platform, you must be at least 18 years old and able to enter into a binding contract. You are responsible for keeping your sign-in credentials confidential, for all activity that occurs under your account, and for the accuracy of the information you provide us.

You must promptly notify us at hello@agentandrew.ai if you suspect any unauthorized access to your account.

Outputs generated by Andrew — including summaries, drafts, projections, recommendations, briefs, models, cap table entries and financial figures — are informational only and may contain errors. They do not constitute financial, investment, tax, accounting or legal advice, and should not be relied on as a substitute for the judgment of a qualified professional.

You are solely responsible for reviewing any output before acting on it, filing it, sending it or relying on it in a transaction, and for engaging qualified advisors where appropriate.

The Platform connects to third-party services you authorize, including banking, accounting, payroll, cap table, CRM, document, email and card-issuance providers. Your use of those services is governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, security or acts and omissions of any third-party service.

You authorize Andrew to access, read and, where you approve specific actions, write to these services on your behalf using the credentials or tokens you provide. You are responsible for maintaining your entitlement to use these services and for any fees they charge.

You agree not to: (a) use the Platform to violate any law or the rights of others; (b) upload data you do not have the right to share; (c) attempt to reverse engineer, decompile or extract source code from the Platform, except as permitted by law; (d) probe, scan or test the vulnerability of the Platform, or bypass any security or access control; (e) use the Platform to build or train a competing product; (f) send spam, malware or unsolicited communications through the Platform; or (g) use the Platform for any high-risk activity where failure could cause bodily harm or environmental damage.

We may suspend or terminate access if we reasonably believe your use violates these Terms or creates risk to us, to other users or to third parties.

During the private beta, we may offer access at no charge, at a discounted rate, or under a separate written order. If and when paid plans are introduced, fees, billing cycle and payment terms will be presented at sign-up or in an order form. Unless stated otherwise, fees are billed in advance, are non-refundable, and are exclusive of applicable taxes, which are your responsibility.

We may change our prices with reasonable notice. Failure to pay may result in suspension or termination of your account.

We (and our licensors) own the Platform, the Website and all related software, models, designs, logos and content, and all associated intellectual property rights. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your internal business purposes.

You retain all rights in the data you or your integrations submit to the Platform ("Customer Data"). You grant us a limited license to host, process, transmit and display Customer Data as needed to operate and improve the Platform for you, to generate outputs you request, and to comply with law. Any feedback you give us may be used without restriction.

THE PLATFORM AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY OUTPUT WILL BE ACCURATE, COMPLETE OR RELIABLE. YOU USE THE PLATFORM AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL AGENT ANDREW OR ITS OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR INVESTMENT, ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS (US$100).

You will defend, indemnify and hold harmless Andrew, its affiliates and its and their officers, directors, employees and agents from and against any third-party claims, damages, liabilities, costs and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Platform, (b) your Customer Data or your integrations, (c) your breach of these Terms, or (d) your violation of any law or third-party right.

You may stop using the Platform at any time and request account deletion by writing to hello@agentandrew.ai. We may suspend or terminate your access at any time, with or without notice, if we believe you have violated these Terms, if required by law, or if we discontinue the Platform in whole or in part.

On termination, your right to access the Platform ends. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, indemnification and governing law) will survive.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Subject to the section on class action waiver and arbitration below, the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute that is not subject to arbitration, and you consent to their jurisdiction and venue.

Any dispute between you and Andrew will be resolved on an individual basis. You and Andrew waive any right to bring or participate in a class, collective or representative action. Where permitted by law, disputes will be resolved by binding, individual arbitration administered by a recognized U.S. arbitration provider.

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Platform after an update means you accept the revised Terms. If you do not agree, you must stop using the Platform.

Questions about these Terms can be sent to hello@agentandrew.ai.